Client Experience Executive

About Us

Margin Wheeler is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a service-oriented and detail-focused Client Experience Executive to ensure a seamless and positive journey for our clients from onboarding to ongoing service delivery.

Key Responsibilities

• Act as the main point of contact for assigned clients, ensuring a smooth onboarding process and ongoing service satisfaction.

• Coordinate with internal teams to ensure timely and accurate delivery of services.

• Handle client inquiries and requests promptly and professionally.

• Proactively follow up with clients to address needs, resolve issues, and ensure high satisfaction levels.

• Support the preparation of client-related documents, correspondence, and updates.

• Maintain accurate client records and track service progress.

• Assist in implementing initiatives to improve the client experience and service efficiency.

Requirements

• Diploma/Degree in Business, Marketing, or related field.

• 1–3 years’ client servicing or customer-facing experience, preferably in a professional services or corporate services firm.

• Strong interpersonal and communication skills.

• Proactive, organised, and attentive to detail.

• Able to manage multiple client accounts simultaneously.

Why Join Us

• Be part of an award-winning corporate services leader.

• Work closely with a wide variety of clients, from SMEs to MNCs.

• Supportive, growth-oriented work environment with career progression opportunities.