Head of Client Relations
Singapore | Full-time
About Us
Margin Wheeler is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a dynamic and client-focused Head of Client Relations to lead our client servicing function, ensuring exceptional service delivery and long-term client satisfaction.
Key Responsibilities
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Lead the Client Relations team to manage and grow client accounts.
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Build and maintain strong, long-term relationships with key clients.
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Oversee client onboarding and ensure smooth service delivery.
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Act as the main escalation point for complex client issues.
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Work closely with internal departments to ensure seamless coordination for client needs.
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Identify opportunities to upsell and cross-sell services.
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Monitor client satisfaction metrics and implement improvement initiatives.
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Represent the company at networking events and industry functions.
Requirements
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Diploma/Degree in Business, Marketing, or related field.
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5+ years’ client relationship management experience, with at least 2 years in a leadership role.
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Proven track record in managing high-value client portfolios.
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Excellent communication, negotiation, and interpersonal skills.
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Strong problem-solving abilities and a client-first mindset.
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Experience in a professional services or corporate services firm is an advantage.
Why Join Us
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Lead the client servicing arm of an award-winning corporate services leader.
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Opportunity to work with diverse portfolios, from SMEs to MNCs.
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Supportive, growth-oriented environment with career advancement opportunities.